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Living with Cuckoo

Expansion of Cuckoo Repair Centers in the USA, Prioritizing Customer Satisfaction

by Cuckoo Marketing Team 24 Jul 2023

The top South Korea home appliance brand, Cuckoo, is demonstrating its responsiveness to customer feedback and embracing change. Cuckoo USA has expanded its product repair services to eight regions in the western United States since last month. 

The repairable products at Cuckoo's USA service centers include rice cookers, water purifiers, and air purifiers. To achieve this, Cuckoo recruited specialized technicians in the respective regions and provided them with training, and they have been gradually deployed for service starting from May.

List of Cuckoo Repair Centers:

  1. CUCKOO Electronics America HQ: 16610 Marquardt Ave, Cerritos
  2. Galleria Vermont: 440 S.Vermont, Los Angeles
  3. H Mart City Center: 3500 W 6th St, Los Angeles
  4. M-Plaza Brandstore: 2789 W Olympic Blvd, Los Angeles
  5. Hannam Chain Diamond Bar: 21080 Golden Spring Dr, Diamond Bar
  6. Diamond Bar Brandstore2771 S Diamond Bar Blvd, Diamond Bar
  7. Van Nuys Branch: 17635 Sherman Way, Van Nuys
  8. Zion Market Irvine: 4800 Irvine Blvd, Irvine
  9. Arirang Mart Fullerton: 1701 Orangethorpe Ave, Fullerton
  10. New Jersey Brandstore: 1638 Schlosser St, D-4, Fort Lee
  11. Blalock Office Park Houston: 1200 Blalock #110, Huston
  12. CUCKOO Rental America Flushing New York: 159-07 Northern Blvd, Flushing

Cuckoo USA has received much love from consumers, especially for its Cuckoo rice cookers, among other Cuckoo products. However, there have been complaints about difficulties in receiving after-sales service (AS) for Cuckoo products purchased in the USA. In response to customer feedback, Cuckoo USA has decided to introduce and expand official repair centers to provide customers with a more convenient experience using Cuckoo products.

For customers who require repairs for their Cuckoo products, they can now submit their service requests at the designated repair centers without incurring additional shipping costs.

After submitting a service request, customers will receive a message when the repair is completed, and they can simply visit the respective store to retrieve their repaired product. Currently, the repair process takes approximately two weeks after the service request, but Cuckoo plans to further reduce this timeframe in the future. The official Cuckoo repair centers will expand from the western region to the eastern regions, including New York and New Jersey.

Cuckoo USA CEO, Won-Jun Yi, expressed the company's dedication to not only focusing on product sales but also making every effort to provide the highest satisfaction to customers who purchase Cuckoo products. Recognizing the importance of after-sales service for customer satisfaction, the introduction of official repair centers is a fundamental and essential step to address existing customer inconveniences and enhance customer convenience. Won-Jun Yi emphasized the company's commitment to continuously listening to customer feedback and striving for growth and improvement.

  • All Cuckoo products come with a one-year warranty, and customers can receive free service within the warranty period. However, some parts such as inner pots and water receptacle trays are excluded.

  • For information on Cuckoo service centers and detailed store locations, please refer to the provided link.

  • Customer Help Center1-888-700-0425
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