FAQ

For maximum customer satisfaction, CUCKOO RENTAL AMERICA provides free filter related services for customers with active rental contracts. You can choose between two types of services: self-installation and visit-installation. Even if you purchased your product as a one-time payment, you can still use the filter services through the Package Plan and a Service Plus subscription.

- Self-Installation: During your contract period, Self-Installation Replacement Filters will be sent to you via mail.
- Visit-Installation: During your contract period, a service technician will visit to install your filters.

Visit the CUCKOO Rental America Official Website and click “Service” → “Filter Replacement Instructional Video” to watch how to replace a filter.

The filter replacement cycle can be found on the “Filter Replacement Self-Check Sticker” on the product.
Additionally, you can find a replacement cycle guide in your replacement filter shipments.

CUCKOO’s simple One-Touch filter replacement can be done by anyone. For more information, visit the CUCKOO Rental America Official Website and click “Service” → “Filter Replacement Instructional Video” to watch the simple steps to replacing filters.

Contact CUCKOO RENTAL AMERICA’s Customer Service Center (888-700-0425) to request an address change.

You can sign up for the Package Plan or Service Plus if you purchased the unit as a one-time payment or if you received ownership of the unit after the end of your rental contract.

- Package Plan: Replacement Filters sent directly to your doorstep
- Service Plus: Service Installations and product repairs free of charge

- 5/6 Year Rental Contracts: You receive ownership of the product once the contract term has ended.
- 2/3 Year Rental Contracts: Your monthly rental fee decreases once the contract term has ended.
- For All Contract Types: You can choose to receive ownership of the unit through a one-time payment at any point in your rental contract.

Yes, for contract transfers, contact CUCKOO RENTAL AMERICA’s Customer Service Center (888-700-0425)

In CUCKOO RENTAL AMERICA service areas, installations for rented or purchased water purifiers are done free of charge.
Installations take approximately 30 minutes to an hour.

Reinstallation services are available in the following areas:
CA, WA, NV, TX, IL, GA, AL, NJ, NY, VA, MD, CO, MA, PA, CT, DC

*Installation services may not be available in certain regions within the states listed above.
*Moving to an unserviceable region may incur a penalty charge for breach of contract

We offer installation services in the following areas: CA, WA, NV, TX, IL, GA, AL, NJ, NY, VA, MD, CO, MA, PA, CT, DC

*Installation services may not be available in certain regions within the states listed above.
*If installation service is unavailable in your area, you may still receive filters via mail for self-installation.
*Models with Self-Installation Filters: Water Purifiers TN, P, M Models, Air Purifiers C, D Models, Bidet IS Model, Micro Bubble Cleanser AO Model

Contact CUCKOO Rental America’s Customer Service Center (888-700-0425) to make changes to your payment information.

You can extend your contract term or purchase the unit through a one-time payment.
For further inquiries, contact CUCKOO Rental America’s Customer Service Center (888-700-0425).

Cancelling your contract before the termination date may result in a penalty fee. For more information on contract termination, visit the page regarding shipping and refunds, or contact CUCKOO Rental America’s Customer Service Center (888-700-0425).

Rental products are covered by the product warranty during the entirety of the rental term.
The warranty period for a product purchased through one-time payment is one year.

For help regarding product issues, defects, and repairs, contact CUCKOO Rental America’s Customer Service Center (888-700-0425).