CUCKOO
User Manual
CP-KN501HW / CP-KN501SW
CP-KN501HW / CP-KN501SW User Manual
To our customers!
Thank you for choosing Cuckoo Water Purifier.
Please keep this User Manual (including the Warranty) for your reference. This manual will guide you when you have any questions or when the product does not work properly.
Product Benefits
- 4-Step Filtration System
The 4-step filtration system of CUCKOO Water Purifier makes clean and healthy water. - Stainless Steel Water Tank
Using a stainless steel water tank improves the water quality and cleanliness. - Economical and Eco-Friendly Water Filtration System
The Eco-friendly CUCKOO Nano Positive filter helps filter out contaminants but does not waste any water during the filtration process. - External Valve (for separate sale)
The external valve allows for an additional connection to the filtered water supply. - Operation Status Indicator
For added convenience, you are able to check the operation status through the operation status indicator. - Safety Button
The safety button prevents children or others from the burn hazards associated with hot water. - Stylish design
Its slim and stylish shape matches any place. - Individual Power buttons for Hot and Cold Water
Energy efficient design with individual "hot" & "cold" power buttons. - Room/Cold Switching Valve
With turning the Switching Valve to Room(△), Slightly Cold, or Cold(※), you can enjoy your choice of water for your liking.
Warnings for Safe Use
- Please comply with the 'Warnings for Safe Use' to ensure safe and proper use of the product and prevent accidents and dangerous situations.
- The 'Warnings for Safe Use' section consists of 'Warning' and 'Caution' items, which are defined as follows.
| Symbol Type | Description |
|---|---|
| Warning | Potentially dangerous situation that can cause serious injuries or death if not avoided. |
| Caution | Potentially dangerous situation that can cause minor injuries if not avoided. |
| Triangle Exclamation Icon | This symbol is to remind you to be cautious about a potentially dangerous situation under special circumstances. Please read the details carefully and follow the instructions to avoid dangerous situations. |
| Prohibited | This symbol is used to indicate actions that are prohibited. |
| Instructions | This symbol is used to indicate 'instructed' actions. |
About Power Supply
WarningDo not
Plug the power plug into a 120V outlet with at least a rating of 10A and power surge protection. Do not plug multiple products into the same power outlet or extension cord simultaneously.
- When multiple products are plugged into the same Power Outlet or if the product's Plugged into an inappropriate power input, it may cause heating, fire and electric shock. Please check the condition of the Power Outlet frequently.
- If there is a foreign substance or water on the Power Plug, Please wipe it clean before plugging it into the socket.
- Use an extension cord of 10A or higher.
WarningDo not
Stop the use and contact Customer Service when the power cord or plug is damaged or the power outlet is not loose.
- If the sheath of the Power Cord is peeled off or bent due to negligence, it may cause fire or electric shock. please check the state of the Power Cord, Plug and Outlet frequently.
- To prevent dangerous situations due to the damage of the Power Cord or the Plug, please contact the manufacturer, distributor or Cuckoo website.
- We strongly recommend that the damaged parts be repaired or replaced from the Cuckoo website.
- This may cause electric shock or fire due to a short circuit.
WarningDo not
Do not bend, tie or pull the Power Cord by force.
- This may cause electric shock or fire due to a short circuit. Please check the state of the Power Cord frequently.
WarningDo not
Wipe off any foreign substance on the Power Plug with a dry cloth.
- This may cause electric shock or fire. Please check the state of power plug frequently.
WarningDo not
Do not pull the power cord when unplugging the product.
- Force applied to the power cord may cause electric shock or fire. Please check the state of the power cord and plug frequently.
WarningDo not
Use 120V power input only.
- This may cause electric shock or fire.
- The product will not operate properly.
- Please check the state of the power cord and plug frequently.
WarningDo not
In case of water leak or cleaning, please unplug the power plug first.
- This may cause electric shock or malfunction. Please check the state of the power cord and plug frequently.
WarningDo not
Do not plug or unplug the power plug with wet hands.
- Unplugging the power plug with wet hands may cause electric shock.
- Pulling the power cord by force can damage the cord and may cause a short circuit or electric shock. Please check the state of the power cord and plug frequently.
WarningDo not
Make sure the power cord is not under a heavy object or near sharp objects. Please ensure that it is not damaged by your pet.
- If the power cord is damaged, it may cause electric shock or fire. Please check the state of the power cord frequently.
WarningDo not
If the power supply area is wet, unplug the product and let it dry completely before use.
- This may cause electric shock or fire. Please check the state of the power cord and plug frequently.
WarningDo not
Please turn off the product by pressing the power button. Also, unplug the product before inspection, repair or replacement of its components.
- This may cause electric shock or breakdown. Please check the state of the power cord frequently.
WarningDo not
When you do not use the product for a long time, close the tap water supply valve, drain the remaining water from the tank by pressing the "Out Flow" button and unplug the power plug.
- This may cause electric shock or fire. Please check the state of the power cord and plug frequently.
- Before using the product again, please refer to the 'Details to Check before Use.'
Installation Issues
WarningDo not
Do not place the product in a place with high moisture or dust.
- This may cause electric shock or fire.
WarningDo not
Do not install the product near the bathroom.
WarningDo not
Do not place it in a bumpy or inclined area. Do not place it on a rug, cushion or laminated floor.
- This may cause malfunction, unwanted noise or injury. Please check the state of the product frequently.
- This fixed type product should be fixed when you use.
WarningDo not
Avoid direct sunlight and high temperature.
- This may cause color changes.
- Please check the state of the power cord frequently.
WarningDo not
Make sure the distance of the tap water supply tube connecting the product to the tap water supply valve is less than 200 inch.
- This may cause reduced performance.
WarningDo not
This Product is not intended for use by people (including children) who lack physical or mental abilities, or lack experience and knowledge to be able to use the product safely without supervision or instruction.
- Do not let children play with the device.
- It may cause electric shock or injury.
WarningDo not
Do not place it in an area with potential for gas leak or near a heating product.
- This may cause fire or explosion.
WarningDo not
Use tap water as the supplying water, and install the Tap water supply valve to the "Cold" water pipe.
- Do not use underground water or any other water than tap water.
- The replacement cycle of the filter will vary according to the region and the amount of water use.
- Connecting the water supply valve to the hot water pipe may cause damage to the filter or malfunction of the product.
WarningDo not
Do not place the product in an area that falls below 0°C.
- It may cause the filter or any other components to freeze, causing malfunction.
WarningDo not
If the surrounding temperature falls below 0°C, it may cause the water inside the filter and / or tubing to freeze, causing malfunction of the product. Thus, please ensure that the surrounding temperature does not fall below 0°C.
- In case that tap water is frozen and cannot be supplied to the product because of lower than freezing temperature of the surroundings, please turn off the hot water power for safety.
WarningDo not
Do not place any heating device, such as a microwave oven, electric oven or toaster, or inflammables, such as candles, gas containers, and lighters on top of the product.
- There is a risk of fire, electric shock or accidents.
WarningDo not
Do not place chemicals, water bottles or small metal materials on top of the product.
- This may cause fire or damage the product when it enters into the product.
WarningDo not
Do not pull the power cord or the connecting tube or grab the water faucet when moving the product.
- This may cause damage to the product.
- Please check the state of the power cord frequently.
WarningDo not
Do not disassemble or modify the product.
- This may cause fire or electric shock.
- Do not allow anyone other than a professional to disassemble or repair the product.
- Visit CUCKOO website and contact customer service for repair and warranty service information.
WarningDo not
In order to prevent accidents and injury, make sure that your hands or other parts of the body do not touch the condenser (radiator) at the back of the product, as it gets hot during use.
- This may lead to burns or accidents.
WarningDo not
Do not turn on the "Cold" & "Hot" buttons when the tank is empty.
- This may cause malfunction of the product.
- First open the tap water valve to check if the water is cut off.
- Do not press the "Cold" & "Hot" buttons when the tank is empty.
- Fill the tank fully with water before pressing "Cold" & "Hot" buttons.
- If the "Hot" button is pressed when the tank is empty, the safety product will be turned on automatically to prevent the heater from running.
- This will cause lukewarm water to be extracted.
- Please contact Cuckoo website or certified distributor.
WarningCaution
If there is a water leak or water is collected around the product, close the Tap Water Supply Valve, turn OFF the Power Supply Button, pull out the Power Plug, and then contact your approved Cuckoo service provider.
- There is a risk of electric shock.
WarningCaution
If you smell burning or see smoke from the product, unplug the product immediately and close the tap water supply valve. After that please contact Cuckoo website or certified distributor.
- This may cause fire.
WarningCaution
Please be cautious when using hot water.
- Make sure you do not come into direct contact with the hot water as it is extremely hot with risk of burn.
- Make sure seniors and children take special precautions.
Cautions for Safe Use
WarningCaution
Make sure tank cover inside the product and the lid cover of the product are completely closed before use.
- This may allow foreign substances to enter.
WarningCaution
Replace the filter according to the replacement cycle.
- This may reduce the purification function or cause bad odor.
WarningCaution
After a long discontinued use, drain out water completely from the tank, and fill it with water and drain it out again before use.
- Please turn the Room/Cold Switching Valve towards the Cold position to drain the cold water.
- Then, about 1.3L of water will be dispensed.
- Drain the hot water.
- As the Hot Water Tank is drained, about 1.0L of water runs out.
WarningCaution
Use only the genuine Cuckoo Filters.
- Use of any filter other than a genuine Cuckoo filter may cause a decrease in water filtration performance, an abnormal taste of water, water leak, or a malfunction.
WarningCaution
This appliance is intended to be used in household and similar applications such as.
- Staff kitchen areas in shops, offices and other working environments; Farm houses and by clients in hotels, motels and other residential type environments; Bed and breakfast type environments; Catering and similar non-retail applications.
WarningDo not
Do not clean the product using benzene or thinner.
- This may cause a damage to the product.
WarningDo not
Do not move the product during operation.
- Do not shake or move the product when the power is on.
- The tube could be disconnected, causing product malfunction or water leak.
WarningDo not
Do not disconnect the tube at the back of the product during the operation.
- This will lead to water leak, causing product malfunction.
WarningDo not
If you have not used the external faucet for an extended period (longer than a day), it is recommended to open the spigot to allow the still water to flow to clean out the water line.
WarningDo not
Do not use the purified water for a fish tank, an aquarium etc.
- The purified water may not be suitable for fish causing to death.
Name of Parts/Components Information
Name of Parts
- 1 Hot Water Indicator light
- 2 Cold Water Indicator light
- 3 Room/Cold Switching Valve
- 4 Safety Button
- 5 Hot Water Faucet
- 6 Room/Cold Water Faucet
- 7 Hot Water Lever
- 8 Room/Cold Water Lever
- 9 Drip Tray
Components Information
-
User Manual
-
Service Card
-
External Valve (Optional)
Filtration Circuit / Filtration System
Filtration System
| Steps | Filter Name | Filter Function |
|---|---|---|
| Step 1 | Sediment 3.0 Filter | Helps filter out suspended particles and floating matter as well as residual chlorine and VOCs that may remain in the water. |
| Step 2 | Pre-Carbon Block 2.0 Filter | Helps filter out residual chlorine and organic substances. |
| Step 3 | Natural 2.0 Filter | Contains properties that helps filter out the smell of gases and organic material. |
| Step 4 | Nano Positive Filter | Helps filter out general germs, viruses, minute particles, and some sorts of heavy metal (iron, aluminum). |
※ If Cuckoo Filter (genuine) is not used or used for a prolonged period, it may show reduced performance.
Details to Check Before Installation
Cautions when installing the Product
- Do not place the product in direct sunlight or near a heating products.
- This may cause color changes or fire.
- Allow installation space.
- To allow convenient replacement of the filters, make sure the product is placed 8 inch away from the wall and that the distance of the water supply hose connecting the product to the water supply valve is less than 200 inch.
- Avoid areas with high moisture/humidity, dust or water splash.
- This may cause a malfunction
- Avoid areas that are uneven, inclined or not solid.
- They may cause fire or a damage to the product.
- Avoid areas where the temperature falls below 0 ℃.
- This product is for indoor use. If the surrounding temperature falls below 0°C, it may cause the filters and/or the internal components to freeze, causing breakdown of the product.
Cautions on Moving the Product
Please be careful when moving the product.
- Do not tilt the product at an angle over 45°.
- Wait at least 30 minutes before plugging the power cord after moving the product.
Cautions on Connecting Pipes
Connect the tube to the cold water pipe.
- Connecting the hose to the hot water pipe may cause damage to the filter or breakdown of the product.
- Refer to How to Install the Product for how to connect the tube.
※ When the Half type is installed on the sink, the vibration caused by operating the Compressor will be transmitted to it, leading to raise degrees of noise. Avoid installing near vibration.
How to Install the Product
- Turn off cold water supply to the sink
- Look under the sink, locate the cold water shut off valve for the cold water inlet supply to the faucet. Turn the shut off valve clockwise to close the water flow from cold water inlet water supply to faucet.
- Release Faucet Pressure
- After closing the cold water supply (no water should be able to flow to the faucet), open the faucet handle as if to dispense cold water. This will release any existing pressure in the line. Some water may drip out. Make sure to open the faucet as if dispensing COLD WATER.
- Disconnect water feed line from under sink cold water inlet to faucet
- Spin the riser nut counter clockwise to disconnect the faucet feedline from the cold water shut off valve and cold water inlet source.
- Attach T-Valve to cold water inlet
- With the cold water inlet remaining closed, screw the T-valve onto the cold water inlet source (same location that the faucet feedline was removed from). Screw the T-valve on tight with a wrench and ensure proper connection.
- Re-Connect the faucet feed line to the newly attached T-valve
- Connect the riser nut (from faucet feedline) to the open end of the T-valve and tighten with a wrench. Make sure this connection is secure.
- Connect 1/4" Water Line to T-valve
- Attached 1/4" water line to the quick connect adapter on the T-valve, push the 1/4" line fully onto the quick connect fitting nub. After pressing the water line fully onto the quick connect nub, make sure to use the locking nut properly to secure the 1/4" water line in place on the quick connect fitting.
- Connect 1/4" Water Line to Water Purifier
- Locate the "tap water inlet" on the water filtration unit and insert the other end of the 1/4" water line (same line connected to the T-valve quick connect nub) into the quick connect valve at the back of the water filtration unit. Ensure you attach to the inlet line and have a secure connection by lightly tugging on the water line to ensure it remains locked into the fitting at back of the filtration unit.
- Double Check all connections
- Check all water lines to ensure the connections are secure
- Turn on Cold Water Supply
- Open the cold water inlet supply by turning the handle counter clockwise (this is the same valve that was turned off in step 1). This will allow was to flow though the newly attached T-valve, to the sink faucet and to the water purifier. Check all water connections to ensure there are no leaks.
- Flush Filters
- Allow the hot and cold water tanks to fill completely and empty the tanks through the hot/cold dispense handles on the front of the water purifier. Complete this process three times.
- Turn on the Hot/Cold Function
- After flushing the filters, allow the hot and cold tanks to fill completely. Once full, turn on the Hot/Cold buttons on the back of the machine to activate the hot tank and the cold tanks. It is especially important the hot tank is full before turning on the hot function.
Details to Check Before Use
Caution
Do not turn on the "Cold" & "Hot" buttons without water in the tank. (It may cause malfunction of the product.)
- Turn on the "Cold" & "Hot" buttons after filling the tank with water up to the limit.
- If you press the power buttons without water in the tank, the safety feature will activate, so the hot water heater will not be heated. This will cause lukewarm water to flow. Then, visit CUCKOO website for more information.
- Frequently check if the water supply is cut off and if the tap water supply valve is closed. Do not turn on the "Cold" & "Hot" buttons without water in the tank.
- Open the Tap Water Supply Valve.
- First, open the Tap Water Valve and check if the water supply is cut off. Then, open the Tap Water Supply Valve.
- Connect the power supply.
- The product is exclusively use for 120V 60 Hz. Connect it to the exclusive power outlet.
- After checking if the water supply is cut off, connect to the power supply.
- Before connecting the power, check if the "Cold" & "Hot" buttons are turned off.
- Press the "Cold" & "Hot" switches to turn them on.
- Press the "Hot" switch if you want to dispense hot water, and press the "Cold" for cold one. Check that the "Hot" or "Cold" indicator is lit up.
- Purified water will be supplied, unless you press any button.
| Model | HOT | COLD |
|---|---|---|
| CP-KN501HW CP-KN501SW | Red | Blue |
- After long discontinued use or upon installation, completely drain out the tank. Fill it with water and drain it again before use.
- Empty the tray regularly.
- Please clean and replace the filter regularly.
- You need to regularly replace the filters to ensure clean water.
How to Get Hot Water
- Press the “Hot” button to turn it on. It takes about 30 minutes for the heater to heat the water.
- Before turning on the “Hot” button, make sure the water supply is available and the tap water supply valve is on.
- Gently push the hot water lever and press the Child Lock button.
- Do not press the hot water lever during pressing the Child Lock button. Otherwise, you may be burnt by splashed hot water.
- Lift the hot water lever up at a 90° angle and press the Child Lock button for a continuous extraction of hot water.
- After the discharge of hot water, slowly return the lever to its original position. (If this is done too quickly, you may be burnt by splashed hot water.)
The first glass may be lukewarm. This is due to the outflow of cold water and hot water through the same pipe. After the first glass, hot water will be extracted at a normal temperature.
How to Use
How to Get Purified Water (Room temperature)
- Turn the Select lever towards the room water.
- Gently push the cold Water Lever.
- Lift the cold water lever up at a 90° angle, then continuous extraction of purified water is available.
- Please be cautious that if the Hot water or Cold water button is turned off, the temperature of purified (room temperature) water could be become a bit hot or a bit cold.
- ※ Room temperature water is mixture of Hot water & Cold water, so please be cautious that if Hot water or Cold water switch turned off, than temperature of room water could be become bit hot or bit cold.
How to Get Cold Water
- Press the "Cold" button to turn it on. It takes about 60 minutes before the compressor gets fully warmed up and starts to operate.
- Before turning on the "Cold" button, make sure the water supply is available and the tap water supply valve is on.
- Turn the Select lever towards the Cold Water.
- Gently push the Cold Water Lever.
- Lift the cold water lever up at a 90° angle, then continuous extraction of cold water is available.
- Make sure that you turn the switching valve completely until it indicates the "Cold" symbol precisely. As you turn the valve clockwise, the temperature changes in the following order: Room (○)-Slightly Cold-Cold (※)
How to Clean the Cold Water Tank
How to Use External Faucet (Optional)
- Move the Lever of the External Valve connected to the sink down, and then you can use the External Faucet.
- If you have not used the External Faucet for a long time with the power connected, the water of the External Valve may be warm because of the inside heat caused by the operation of the Heater and the Compressor.
- ※ If you rub the external valve with a brush or sponge, it may damage the plating of the valve's outer surface and may cause the mineral scale to the inside of the external valve.
If you have not used the external faucet for an extended period (longer than a day), it is recommended to open the spigot to allow the still water to flow to clean out the water line.
How to Clean the Cold Water Tank
- First, close the Tap Water Supply Valve.
- Press the Cold and Hot switches to turn them off.
- Make sure that the "hot" and "cold" lights are turned off.
- Unplug the power plug for safety.
- Drain the cold water tank through the cold water faucet.
- Before draining, turn the Room/Cold Switching Valve to Cold.
- Drain water into a clean bowl as it will be used to clean the tank.
- Approximately 1.3L of water will be drained, so use a bowl in an appropriate size.
- Connect the hot water drain tube to the hot water faucet and the hot water drain in order to drain out all the hot water from the hot water tank.
- Be careful as the hot water is extremely hot.
- Approximately 1.0 L of water will be drained from so prepare a bowl in an appropriate size.
- If you drain hot water before draining cold water, approximately 1.3L of water will be drained. Drain cold water before draining hot water. (After hot water is completely drained, close the stopper of the Hot Water Drain.)
- Remove the lid cover of the product.
- Requires a phillips head "+" screwdriver.
- Remove the cover from the cold water tank.
- The upper part of cold water tank is slightly warm because it contains purified water and hot water steam.
- Remove separator from the cold water tank by pulling the separator.
- When you remove the separator and clean the inside of the tank, please wear gloves to ensure sanity.
- Wipe out the inside of the tank with a clean and soft cloth.
- Make sure no foreign substances are left inside the tank.
- ※ Scale may form inside the tank due to minerals melted in the water. When you use the water purifier infrequently, drain water through the cold / hot water faucet once every two to three days. Then you can prevent scale from forming. (It is best to use the purified water within a short period of time.)
- Pour the drained water (refer to Step. 4) into the tank and wash it.
- Completely drain the used water through the cold water faucet.
- Remove the hot water drain ball valve (end cap) and completely drain the water that flowed into the hot water tank. Then close the cap.
- Place the Separator back to the Cold Water Tank.
- Cautiously press the separator into place.
- ※ If it is not placed properly, the operation of the compressor will be effected, which can cause noise. Please make sure place the separator properly.
- Please install the cover on the cold water tank.
- Make sure the cover of cold water tank is completely closed. Otherwise, foreign substances may enter into the tank.
- Place the lid cover on the product and fasten it with screws. Open the tap water supply valve and check whether water flows from the hot/cold water faucets.
- Tighten the screw with a phillips head '+' screwdriver.
- Plug power plug and press the "Cold" & "Hot" buttons to turn them on.
- After checking water flow through the hot water faucet, turn on the "Hot" button.
※ Clean the Tank regularly in order to drink clean and healthy water.
How to Clean Tray / How to Clean Faucet
How to Clean Tray
- Remove the Tray
- Hold and move the tray upwards to separate the tray.
- Remove the Tray Cover
- After removing the tray, pull from the hole of the cover on the top of the tray to separate the tray cover.
- Clean the Tray
- Throw away the stagnant water in the tray, and remove the remaining with a soft cloth, etc.
- Reassemble the Tray
- After finishing the cleaning of the tray, assemble it in the reverse order of dismantling.
How to Clean the Faucet
- Turn the faucet cover counterclockwise and remove it.
- Turn the faucet outlet counterclockwise to remove it.
- Clean the cover and outlet with running water.
- Use plastic gloves to enhance cleanliness.
How to Replace the Filter
How to replace the Filters(CUCKOO Filter (genuine) must be used)
- Close the water supply valve.
- Remove the remaining pressure inside the pipe.
- Drain approximately 3–4 cups (500cc) of water from the cold water faucet.
- Turn off the "Hot" & "Cold" buttons, and unplug the product.
- For the Half type, remove the lid cover, and for the Stand Type, remove the lower front cover for filter replacement.
- Requires a phillips head "+" screwdriver.
- Make sure to remove the tray in advance.
- Drain out all the water remaining in the purifier.
- Before replacing the filter, detach the connecting tube of the filter you wish to replace.
- Detach the connecting tube using an appropriate tool (fitting separator). Damage to the fitting and/or connecting tube may cause water leak.
- Connect the outlet of the previous filter to the inlet of the replaced filter and connect a separate water extraction tube to the outlet of the replaced filter. Then, open the tap water supply valve to allow water to pass through.
- Especially for the Sediment 3.0 Filter, allow water to pass through for about 5 minutes.
- Connect the Pre-Carbon Block 2.0 Filter and Natural 2.0 Filter to the previous filters, and allow water to pass through for about 7 minutes.
- Connect the Nano Positive Filter to the previous filters, and allow water to pass through for about 10 minutes.
- Make sure for water being passed through for more than the recommended time to ensure the desired water quality.
- Then supply filters with water, and check for any water leaks by using a dry cloth.
- (Stand Type) Place the lower front cover again and fasten it with screws.
- Find the accurate place of the screws to ensure the cover to be fastened properly.
- Requires a phillips head "+" screwdriver.
- (Half Type) Place the lid cover again and fasten it with screws.
- Find the accurate place of the screws to ensure the cover to be fastened properly.
- Requires a phillips head "+" screwdriver.
- Turn on the tap water supply valve and fill the tank with water up to the limit then drain it out. Repeat twice.
- After filling the tank with water, connect the power plug.
Expected Filter Replacement Cycle
Recommended Filter Replacement Cycle
The filter replacement cycle is determined with the use of 10 L per day at home as the standard, and may be affected by the condition of tap water.
| Model | Filter Name | Expected Replacement Cycle |
|---|---|---|
| CP-KN501HW CP-KN501SW | Sediment 3.0 Filter | 1800~2400L /6~8 months |
| Pre-Carbon Block 2.0 Filter | 1800L /6 months | |
| Natural 2.0 Filter | 3600L /12 months | |
| Nano Positive Filter | 3600L /12 months |
※ Note: the above replacement cycles are estimates only and may vary depending on feed water condition
Recommendations
Filtration Capacity
Filtration Capacity is the recommended amount of usage for each filter. This is to make sure the filters are used to their fullest potential.
Filter Replacement Cycle
The filter replacement cycle means the expected cycle (period) that the filters can perform properly. The filter replacement cycle may be reduced due to its high usage as its standard of cycle has been set under condition that the supply water is tap water with about 10L (drinking water (for four people)) used per day.
Please Check Before Asking for Support
▼ When the Water Purifier is not used properly, in compliance with the User Manual, the product may operate abnormally even if it is not broken down. In such case, please take the following instructions accordingly. If you cannot solve the problem, please visit CUCKOO website and contact customer service.
| Problem | Checklist | Recommendation |
|---|---|---|
| The water has an unpleasant taste or odor. | • Have you not used the Water Purifier for a long time? | • Drain the water from the hot/cold water tanks and clean the cold water tank. |
| • Is it the time to replace the Filter? | • Replace the filter (with a genuine filter of CUCKOO). | |
| • Have you not used hot water for a long time? | • Drain the water from the hot water tank through the hot water drain tube from the back. Discharge hot water through the hot water faucet frequently. | |
| There is no water coming out. | • Is the tap water connected properly? | • Open the tap water supply valve. • Check if the feed tube is bent. • Check if the water supply is cut off. |
| • Is your household water pressure low? | • Attach External Pump (Optional) or Contact Customer service. | |
| • Are you getting cold water but not hot water? | • Push the hot water lever as you press the Child Lock button. • Check whether the hot water indicator is on. • Check if the power is on. ※ If you still don't get any hot water after checking the above, please visit CUCKOO website and contact our customer service. | |
| • Do you think there is a problem with the Hot/Cold Water Lever? | • Contact our Customer Service Center. | |
| The hot water temperature is too low. | • Is the hot water indicator on? | • Turn the "Hot" button "ON" and make sure the hot water indicator is on. |
| • Did you already extract a lot of hot water? | • If you extracted all of the hot water from the hot water tank, you need to wait 30 minutes to re-heat the water. | |
| • Is the temperature of purified water at room temperature? | • Turn the "Hot" button "OFF" and contact Customer Service. |
When the Water Purifier is not used properly, in compliance with the User Manual, the product may operate abnormally even if it is not broken down. In such case, please take the following instructions accordingly. If you cannot solve the problem, please visit CUCKOO website and contact customer service.
| Problem | Checklist | Recommendation |
|---|---|---|
| The cold water temperature is too high. | • Is the cold water indicator on? | • Turn the "Cold" button "ON" and make sure the cold water indicator is on. |
| • Did you already use a lot of cold water? | • If you used all the cold water in the cold water tank, you need to wait for approximately one hour to re-cool the water. | |
| • Is the back of the product properly ventilated? | • Check if the radiator at the back of the product is blocked. Remove any objects blocking the radiator. Move the product to a well-ventilated area. (Contact customer service before moving and re-installing the product) | |
| There is a sudden decrease in the amount of purified water. | • Did you close the tap water supply valve? | • Open the tap water supply valve. |
| • Is it time to replace the filter? | • Replace the filter with Cuckoo Filter (genuine). | |
| There is a loud noise coming from the purifier. | • Did you place the product on a flat area? | • Place the product on an even and sturdy area. |
| • Is it in contact with other products/products? | • Make sure the product is not in contact with other products. | |
| • Does it happen when you extract water from the faucet? | • Because the water purifier is directly connected to tap water, the water immediately flows when water is extracted. The noise is caused by the water flow which is normal. | |
| • Does it get noisy after the pump operation? | • It is the pump working in order to supply purified water to the tank, which is a normal operation after water extraction. | |
| There are floating substances in the water. | • Is it time to replace the filter? | • Replace the filter with Cuckoo Filter (genuine). |
| Water is leaking from the purifier. | • Is the assembled (connecting) part defective? | • Close the tap water supply. Unplug the product and contact customer service. |
| • Isn't your home or the external environment humid? | • When moisture in the air comes in contact with the cold part of the purifier, it'll condense on the purifier like dew. A similar phenomenon can be seen with water droplets forming on glass. |
Product Specification
| Product Name | Drinking Water Coolers | ||
| Category | Stand Type | Half type | |
| Model | CP-KN501SW | CP-KN501HW | |
| Rated Voltage | Single Phase AC, 120V / 60Hz | ||
| Power Consumption | Total : 3.8A | ||
| Water Filtration Method | Nano Positive Filter System | ||
| Filter Types (Materials/Replacement Cycle) | Sediment 3.0 | Materials : Polypropylene, Activated Carbon (Replacement Cycle : 6~8 Months) | |
| Pre-Carbon Block 2.0 | Materials : Compressed Activated Carbon (Replacement Cycle : 6 Months) | ||
| Natural 2.0 | Materials : Charcoal, Ceramic ball, Activated Carbon (Replacement Cycle : 12 Months) | ||
| Nano Positive | Materials : Polypropylene, Polyester, Polyamine (Replacement Cycle : 12 Months) | ||
| Capacity | Cold Tank | 1.3L | |
| Hot Tank | 1.0L | ||
| Total Capacity | 2.3L | ||
| Types of Refrigerants | R-134a | ||
| Climate Class | T (For tropical climate regions) | ||
| Installation Area | For indoors | ||
| Product | Weight | About. 41.7 lbs | About. 30 lbs |
| Size (WxDxH) | 8.7" x 19.4" x 45.3" (220 x 492 x 1151 mm) | 8.7" x 19.4" x 19.3" (220 x 492 x 490 mm) | |
| Normal Operation Pressure | 0.05MPa-0.39MPa (0.5bar-3.9bar) | ||
※ The information (exterior, design and specifications) provided in this User Manual is subject to change without prior notice to improve the quality of the product.
We provide satisfying consultation and services concerning your complaints, suggestions, and recommendations upon receiving your troubled product model name, status, and contact information.
- After reading this manual, keep it in a place easily accessible to the user for future reference.
- This manual includes the warranty.
- Caution : Please read this manual carefully to ensure safety and a longer product lifespan.
