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The rubber packaging around the motor may give off an odor during use. This is normal for newly purchase units and should disappear around 1 to 2 months of use. This is similar to the smell of new cars or electronics.

First, check if the power cord is properly plugged in. If your air purifier is not operating after a filter replacement, please check if the filters have been properly installed and the filter door is completely shut.

If your product is set to Sleep Mode, the motor will operate at the lowest level regardless of pollution levels. Set the product to Auto Mode.

If no pollution has been detected for a prolonged period of time, your air purifier will stop operating. If pollution is detected, the air purifier will begin operating automatically.

CUCKOO air purifiers are CA certified and have a verified coverage area. Refer to the coverage area before purchasing.