CUCKOO

User Manual

CP-TN100S / CP-TN100DS

CP-TN100S / CP-TN100DS User Manual

Dear customers!

Thank you very much for using the CUCKOO Electric Water Purifier.

Please retain this manual (including the Warranty) for future reference. This manual will be of great help should you have any questions or if the functions do not work properly.

Features and Benefits of CUCKOO Electric Water Purifier

Product Benefits

  • Nano Positive Filtering System Application of CUCKOO Electric Water Purifier's Nano Positive Filtering System produces clean and healthy water containing minerals.
  • Healthy electric water purifier You may drink water, which has passed a filter in an instantaneous cooling, heating or purification method, as cold, hot or room temperature water.
  • Water purifier featuring an ultraslim design and multi-functionality Cold water, hot water, room temperature water and cleansing water are available in a single water purifier and, thanks to its slim and classy design, spaces can be used in a more efficient manner.
  • Electrolytic Cleansing System An Electrolytic Cleansing System is applied to enable sanitary use of the water purifier, and cleansing water is dispensed as the sink faucet to utilize it to clean food ingredients and kitchenware.
  • Economical and Eco-Friendly Water Filtration System An extremely economical and eco-friendly water purification system, which produces no wasted water in the process of water filtration through a Nano Positive Filter, has been selected.
  • Button Lock/Functional Lock To prevent potential accidents as a result of product misuse by children or the elderly, Button Lock and Functional Lock (hot water, cleansing water) have been added.
  • Water Leak Prevention System Water leakage that may be caused during product usage is detected and prevented to enable safe use of the water purifier.
  • Non-stop Dispensing Function You can continuously dispense cold water, hot water, and room temperature water.
  • Fixed Quantity Dispensing Function It is convenient to be able to dispense a fixed quantity, either One Cup (about 250cc) or Half Cup (about 120cc), of cold water, hot water or room temperature water.

Warnings for Safe Use

  • Please comply with the "Safety Warnings" to ensure safe and proper use of the product and to avoid accidents or dangerous situations.
  • The 'Warnings for Safe Use' section consists of "Warning" and "Caution" items, which are defined as follows.
Warning and Caution Symbol Definitions
SymbolMeaning
WarningPotentially dangerous situations that can cause serious injuries or death if not avoided.
CautionPotentially dangerous situation that can cause minor injuries if not avoided.
Triangle Exclamation IconThis symbol indicates a potentially dangerous situation under specific circumstances. Please read the details carefully and follow the instructions to avoid dangerous situations.
ProhibitedThis symbol is used to indicate actions that are 'prohibited'.
InstructionsThis symbol is used to indicate 'instructed' actions.

About Power

About Installation

During Use

※ Cleansing water is not for drinking. Prevent anyone from drinking the cleansing water.

※ Use cleansing water to clean fruits, vegetables and utensils, which are to be cleaned with a sink faucet.

※ After cleansing water is dispensed, the water still remains in the sink faucet valve so, after using the cleansing water, let the water (sink faucet) flow for about 3 seconds.

Cautions for Safe Use

Part Names and Accessories

Part names

<Details about Display Panel>

CP-TN100S/TN100DS Display Panel — 1 Time Display Panel, 2 Energy Save/Setting Button, 3 Faucet Cleaning Button, 4 Cleansing Water Button, 5 Self clean/Timer Button, 6 Heating Temp. Button, 7 Extra Hot Water Button, 8 Half Cup Select Button, 9 One Cup Select Button, 10 Non-Stop/Lock (3 Sec) Button
  1. 1 Time Display Panel
  2. 2 Energy Save/Setting Button
  3. 3 Faucet Cleaning Button
  4. 4 Cleansing Water Button
  5. 5 Self clean/Timer Button
  6. 6 Heating Temp. Button
  7. 7 Extra Hot Water Button
  8. 8 Half Cup Select Button
  9. 9 One Cup Select Button
  10. 10 Non-Stop/Lock (3 Sec) Button
CP-TN100S/TN100DS Front View — 1 Hot Water (Lamp: WHITE) Select Button, 2 Room Temperature Water (Lamp: WHITE) / Cold Water (Lamp: WHITE) Select Button, 3 Dispense Button, 4 High-temperature Water (Lamp: WHITE), 5 Faucet
  1. 1 Hot Water (Lamp: WHITE) Select Button
  2. 2 Room Temperature Water (Lamp: WHITE) / Cold Water (Lamp: WHITE) Select Button
  3. 3 Dispense Button
    ► Hot Water (Lamp: RED)
    ► Room Temperature Water (Lamp: GREEN)
    ► Cold Water (Lamp: BLUE)
  4. 4 High-temperature Water (Lamp: WHITE)
  5. 5 Faucet

Accessories

  • User Manual

  • Service Card

  • External Valve (Optional)

  • Cleansing Cup

    If it is lost, contact to Customer Service Center to purchase a new one

Filtration Circuit / Filtration System

Filtration Circuit

Filtration System

LEVELFilter NameFilter Function
Level 1Carbon Composite FilterHelp filter out residual chlorine, volatile organic compounds (VOCs), and fine particles
Level 2Nano Positive Plus 3.0 FilterHelp filter out minute particles, colon bacillus, bacillus pyocyaneus, staphylococcus aureus and norovirus

※ Installing a non-genuine filter or using a genuine filter for too long may deteriorate the performance of the filter.

How to Install the Product

Video Tutorial

Watch: How to install the water purifier on YouTube (opens in new tab)

Installation Steps

  1. Install the Tap Water Supply Valve and turn it to CLOSE.
    • Please make sure that you use tap water from the water supply. Do not use other water sources, such as groundwater.
  2. Connect the Tap Water Supply Hose to the inlet and the Drain Hose to the drain.
    • (When installing the sink faucet) Connect the sink faucet connection hose, sink faucet dispensing hose and cleansing water hose to the sink faucet connection area.
    • Fix the Drain Hose so that water discharged from the hose does not splash to the surroundings.
    • Do not place the Drain Hose above the installation surface or connect it to the water purifier over a distance of 9.8ft(3m) or greater.
    • When connecting the drain hose to the drain while letting the hose touch the floor of the kitchen, etc., do not lift it 11.8in(30cm) or higher from the floor.
  3. Turn the Tap Water Supply Valve to OPEN.
  4. Connect the power.
  5. Use the Auto Filter Cleaning function to clean the filter (regarding the Auto Filter Cleaning).

Checklist Before Use

  1. Open the Tap Water Supply Valve.
    • Open the Tap Water Supply Valve, and check if there is water leak on each connection part.
      • Tap Water Supply Valves and water (inlet) and drain of the product
  2. Turn the Close lever of the filter door on the right side of the product to the CLOSE direction.
    • Water is supplied to the water purifier.
  3. Connect the power.
    • This product is exclusively for USA:120V / Australia:230V. Please make sure to plug it into a proper outlet.
  4. Empty out the tray on a regular basis.
  5. Exchange and manage the filter on a regular basis.
    • Please clean and replace the filters regularly so that you can always enjoy pure and clean water.
    • Regarding the filter replacement cycle.

How To Use

To Set Functions

1Standby Mode

It is the mode in which it waits for cold water, hot water, room temperature water or cleansing water to be dispensed. The display lamp on the front section is turned on based on the selected function and also shows the current time.

2User Setting Mode

You can set the function by pressing the [Energy Save/Setting] button for 3 seconds in Standby Mode.

User Setting Mode
Button PressFunction
When pressing [Cleansing Water] onceFilter Replacement Alarm ON/OFF Function
When pressing [Cleansing Water] twiceSelf Cleaning Kit Replacement Alarm ON/OFF Function
When pressing [Cleansing Water] three timesOne Cup Dispensing Setting Function
When pressing [Cleansing Water] four timesHalf Cup Dispensing Setting Function
When pressing [Cleansing Water] five timesVoice Volume Setting Function
When pressing [Cleansing Water] six timesMood Lamp ON/OFF Function
When pressing [Cleansing Water] seven timesMelody ON/OFF Function
When pressing [Cleansing Water] eight timesHourly Alarm ON/OFF Function
When pressing [Cleansing Water] nine timesSelf Cleaning Cycle and Duration Setting Function
When pressing [Cleansing Water] ten timesCurrent Time Setting Function
When pressing [Cleansing Water] eleven timesFilter Reset Function
When pressing [Cleansing Water] twelve timesAuto Filter Cleaning Function
When pressing [Cleansing Water] thirteen timesImmediate Faucet Cleaning ON/OFF Function
When pressing [Cleansing Water] fourteen timesLanguage Setting Function
3Fixed Quantity Dispensing
  • Press the [Dispense] button once to dispense a fixed quantity of water.
  • Select the Half Cup and press the [Dispense] button once to dispense about 120cc of water.
  • Select the One Cup and press the [Dispense] button once to dispense about 250cc of water.
  • Select the [Non-Stop] button and press the [Dispense] button to dispense water continuously.
4Manual Dispensing
  • The water is dispensed while you are pressing the [Dispense] button.
  • Press the [Dispense] button for two seconds, and the product will be converted to Manual Dispensing status. And the water will be dispensed while you are pressing the [Dispense] button.

How to Set Cold Water Function

  1. If the Cold Water Function is turned off, press the [Cold Water] button for 3 seconds to turn the function on.
    • While the [Cold Water] button is being pressed, the Voice Guide will say "Selecting Cold Water Function."
    • Once the Cold Water Function is turned on, "ON" is displayed and the Voice Guide will say "Cold Water Function selected."
  2. If you no longer wish to use cold water while the function is turned on, press the [Cold Water] button for 3 seconds to turn the function off.
    • While the [Cold Water] button is being pressed, the Voice Guide will say "Canceling Cold Water Function."
    • Once the Cold Water Function is turned off, "OFF" is displayed and the Voice Guide will say "Cold Water Function canceled."
    • When the [Cold Water] button is pressed while the function is turned off, the Voice Guide will say "Cold Water Function off. Please turn on cold water function before use."

How To Dispense Cold Water

  1. Press the [Room Temperature Water/Cold Water] button and select Cold Water.
    • The Voice Guide will say "Cold Water."
  2. How to Dispense Fixed Quantity
    • select the desired quantity from among the buttons of "Half Cup," "One Cup," and "Non-Stop."
    • Press the [Dispense] button once. Cold water will be dispensed
    • When the selected quantity of water is dispensed, the water dispensing will end.
    • If you press the [Dispense] button or any other button while the product is dispensing a fixed quantity of water, the water dispensing will end.
  3. How to Dispense Manually
    • press the [Dispense] button. Cold water will be dispensed.
    • If you keep pressing the [Dispense] button for two seconds or longer, the product will be changed into the Manual Dispensing status.
    • The Voice Guide will say "Water dispensing during pressing"
    • If you stop pressing the [Dispense] button during the Manual Dispensing, the water dispensing will end.
  4. While cold water is being dispensed, a blue light is turned on at the outlet. (When the Mood function is turned OFF, the lamp will not be turned ON.)

How To Use Room Temperature Water

  1. Press the [Room Temperature Water/Cold Water] button and select Cold Water.
    • The Voice Guide will say "Room Temperature Water."
  2. How to Dispense Fixed Quantity
    • select the desired quantity from among the buttons of "Half Cup," "One Cup," and "Non-Stop."
    • Press the [Dispense] button once. The room temperature water will be dispensed.
    • When the selected quantity of water is dispensed, the water dispensing will end.
    • If you press the [Dispense] button or any other button while the product is dispensing a fixed quantity of water, the water dispensing will end.
  3. How to Dispense Manually
    • Press the [Dispense] button. The room temperature water will be dispensed
    • If you keep pressing the [Dispense] button for two seconds or longer, the product will be changed into the Manual Dispensing status.
    • The Voice Guide will say "Water dispensing during pressing".
    • If you stop pressing the [Dispense] button during the Manual Dispensing, the water dispensing will end.
  4. While room temperature water is being dispensed, a green light is turned on at the outlet.
    • (When the Mood function is turned OFF, the Lamp will not be turned ON.)

How to Use Hidden Button Function

  1. When you are shorthanded or the water overflows, press the Hidden button to stop the water dispensing immediately.
    • If the part indicated by the arrow is pressed while room temperature water, cold water or hot water is being dispensed, the dispensing will end.

How to Use Hot Water (typical hot water temperature of 185°F(85°C) or below)

  1. Press the [Hot Water] button and select Hot Water.
    • The Voice Guide will say "Hot Water."
  2. How to Dispense Fixed Quantity
    • Select the desired quantity from among the buttons of "Half Cup," "One Cup," and "Non-Stop Flow."
    • Press the [Dispense] button once. After preheating, the hot water will be dispensed.
    • When the selected quantity of water is dispensed, the water dispensing will end.
    • If you press the [Dispense] button or any other button while the product is dispensing the fixed quantity of water, the water dispensing will end.
  3. How to Dispense Manually
    • Press the [Dispense] button. Hot water will be dispensed.
    • If you keep pressing the [Dispense] button for two seconds or longer, the product will be changed to the Manual Dispensing status.
    • The Voice Guide will say "Water dispensing during pressing".
    • If you stop pressing the [Dispense] button during the Manual Dispensing, the water dispensing will end.
  4. While hot water is being dispensed, a red light is turned on at the outlet.
    • (When the Mood function is turned OFF, the lamp will not be turned ON.)
    • ※ There is a risk of burns due to spattering of water. Thus, please put the cup near the faucet.

How to Use Hot Water Temperature Function (Custom Hot Water)

  1. Every time the [Heating Temp.] button is pressed, the temperature changes by 18°F(10°C). 104°F→122°F→140°F→158°F→176°F… [40°C→50°C→60°C→70°C→80°C…]
    • Select the [Heating Temp.] and press the [Dispense] button to dispense hot water at the selected temperature.
    • If you press the [Dispense] button or any other button while the product is dispensing hot water, the water dispensing will end.

How to Use High-temperature Water (when using boiled, Extra Hot Water)

  1. Press the [Extra Hot Water] button and select High-temperature Water.
    • The Voice Guide will say "Boiling water". (Water on the area where Extra Hot Water is heated)
    • Select the Extra Hot Water and press the [Dispense] button to dispense Extra Hot Water.
    • If you press the [Dispense] button or any other button while the product is dispensing Extra Hot Water, the water dispensing will end.
  2. While high-temperature water is being dispensed, a white light is turned on at the faucet part.
    • ※ When dispensing Extra Hot Water, the sound of boiling water may be heard.
  1. When using Extra Hot Water, be careful not to get a burn.
    • ※ Take out the cup after confirming that water dispensing has been complete.
    • ※ Some water may drip from the inside of the cork after dispensing ends but this is not a malfunction so be careful of potential burns.
    • ※ Be careful during control as repeated use for a long period of time may heat up the outlet.
  2. The temperature shown on the product's display panel is the temperature of the section where Extra Hot Water is heated. The temperature may vary depending on the surrounding environment and usage conditions.
    • ※ 100°C displayed on the [Extra Hot Water] button means the temperature of the section where Extra Hot Water is heated.

How to Use Cleansing Water Lock

  1. Press the [Cleansing Water] button for about 3 seconds in Standby Mode to set the Cleansing Water Lock.
    • (Once the function is set, the Cleansing Water button is not entered.)
    • If the [Cleansing Water] button is pressed in the Cleansing Water Lock state, "Loc_" is displayed and the Voice Guide will say "Locking cleansing water".
    • If the [Cleansing Water] button is pressed for about 3 seconds during the Cleansing Water Lock, "Un_Loc_" is displayed and the Cleansing Water Lock will be canceled.

How to Use Cleansing Water (when installing a sink faucet valve)

  1. Click the [Cleansing Water] button and select cleansing water.
    • Once the [Cleansing Water] button is pressed, the [Cleansing Water] button display lamp is turned on
    • The Voice Guide will say "Cleansing water mode is selected."
    • Once the sink faucet lever is opened, cleansing water is dispensed.
  2. How to end the dispensing of cleansing water
    • Once the [Cleansing Water] button is pressed, the [Cleansing Water] button display lamp is turned off.
    • The Voice Guide will say "Cleansing water mode canceled".
    • Close the sink faucet lever.
    • The Voice Guide will say "Start sink faucet line cleaning."
    • After cleansing is complete, the Voice Guide will say "Sink faucet line cleaning completed".

※ Cleansing water is not for drinking. Prevent anyone from drinking the cleansing water. (CUCKOO cleansing water is being managed within the standard scope of the "Drinking Water Management Act" so do not worry about using it but try to avoid drinking it.)

How to Use Self Cleaning Reservation Function

  1. If the [Self Clean/Timer] button display lamp is turned on in Standby Mode, the Self Cleaning Reservation function is set as Use.
  2. While the [Self Clean/Timer] button display lamp is turned off, press the [Self Clean/Timer] button is pressed.
    • The Voice Guide will say "Self cleaning set-up completed."
    • The [Self Clean/Timer] Button Display Lamp will be turned ON.
  3. To cancel the Self Cleaning Reservation, press the [Self Clean/Timer] button while the function is turned on.
    • The Voice Guide will say "Self cleaning reservation canceled".
    • The [Self Clean/Timer] button display lamp is turned off.

How to Move Faucet

<Move up and down>

<Move front and back>

How to Use Power Save Function

This is the function that reduces standby power and the brightness of the display lamps to save energy.

  1. While the [Energy Save/Setting] display lamp is turned off, press the [Energy Save/Setting] button.
    • The [Energy Save/Setting] Display Lamp will be turned ON, and in one second, all Display Lamps will be dark.
    • The Voice Guide will say "Energy-Eye Function Selected".
    • In case the night time detection sensor detects darkness for over a specific period of time, the Energy Save function turns off all display lamps other than the [Dispense] display lamp and the mood lamp.
    • While the Energy Save function is working, if you press the button, the Display Lamps will be bright. (if the button is not pressed for a certain time, the Display Lamps will be dark again.)
  2. While the [Energy Save/Setting] display lamp is turned on, press the [Energy Save/Setting] button to cancel the Energy Save function.
    • The [Energy Save/Setting] Display Lamp will be turned OFF, and in one second, all Display Lamps will be bright.
    • The Voice Guide will say "Energy-Eye Function Canceled".

How to Check Filter Usage

  1. Replacement alarm through 3-color LED (mood lamp) at the outlet.
    • No LED display → Sky blue → Yellow → Orange (As the usage of filters increases, the color changes consecutively.)
  2. During dispensing, replacement alarm is sounded through a voice.
    • The Voice Guide will say "Filter replacement is required" during dispensing. e.g.) In case of the first dispensing, the Voice Guide will say so only once a day.
    • When the voice is heard, contact the Natural Manager and replace the filter.

How to Use Auto Filter Cleaning Function

  1. Press the [Energy Save/Setting] button for 3 seconds in Standby Mode.
    • The product will enter the User Setting mode.
  2. After entering the User Setting mode, press the [Cleansing Water] button twelve times.
    • The Voice Guide will say, "Automatic filter flushing function."
  3. Press the [Energy Save/Setting] button.
    • The Voice Guide will say "Start auto filter cleaning", and the filter is automatically cleaned.
    • "Auto Cleansing Time is shown on the display panel."
  4. Once the Auto Filter Cleaning is complete, the Voice Guide will say "Auto filter cleaning completed" and it enters the Standby Mode in which dispensing is possible.
  5. To cancel the Auto Filter Cleaning function, press the [Energy Save/Setting] button during the Auto Filter Cleaning.
    • The Voice Guide will say "Auto filter cleaning stopped".
  6. The time it takes for the Auto Filter Cleaning may vary depending on the water pressure of the water source, and it takes about 10 to 15 minutes.
    • When the Voice Guide will say "Please inspect tap water input" during cleaning of the filter, turn the Close lever of the filter door on the right side of the product to the CLOSE direction.

How to use the Immediate Faucet Cleaning function when a cleansing cup is detected

  1. Press the [Energy Save/Setting] button for 3 seconds in Standby Mode.
    • The product will enter the User Setting mode.
  2. After entering the User Setting mode, press the [Cleansing Water] button thirteen times.
    • The Voice Guide will say "Self-cleaning function set-up mode".
  3. Press the [Energy Save/Setting] button to enter the Immediate Cleansing function when a cleansing cup is detected.
  4. Press the [Heating Temp.] button to set the Immediate Cleansing function ON/OFF when a cleansing cup is detected.
    • It repeats ON/OFF every time the button is pressed.
    • e.g.) ON → OFF → ON → OFF → …
  5. When a cleansing cup is detected, select the Immediate Cleansing function ON/OFF and press the [Energy Save/Setting] button.
    • The Voice Guide will say "Set-up completed".

How To Clean Tray / How To Clean Main Body

How to Clean the Tray

  1. Detach the Tray
    • Hold and pull the tray towards the front side of the product to separate it from the product.
  1. Detach the Tray Grille
    • Then detach the Tray Grille from the tray by taking hold of and uplifting the hole at the Grille.
  2. Clean the Tray
    • Dispose of the stagnant water, and completely wipe it out with a soft cloth.
  3. Assemble the Tray
    • After cleaning the tray, place it back in reserve order.

Video Tutorial

Watch: Pre-filter cleaning on YouTube (opens in new tab)

How to Clean Main Body

  • Wipe out with a soft dry cloth.
    • Before wiping out, set the Button Lock function to prevent an incorrect operation during cleaning.
    • If the product becomes severely polluted, wipe it out with a cloth with a little moisture. (Do not clean the product by using benzene, thinner, or abrasive.).
  • Pull the pre-filter on the bottom surface of the product to detach it before washing it with water, drying and re-assembling it.
    • If it is not cleaned for a long time, the cool water performance may be lowered.

How To Replace the Filters

How To Replace the Filters (Must not use non-CUCKOO Water Purifier filters.)

Video Tutorial

Watch: How to replace the filter on YouTube (opens in new tab)

Filter Replacement Procedure

  1. Turn the Close lever of the filter door on the right side of the product to the OPEN direction.
    • It shuts off the water supply to prevent water from flowing when replacing the filter.
  2. Detach the filter door.
    • After detaching the filter door, do not forcibly turn the Close lever of the filter door. It may cause damage to the product.
    • If the filter door does not open, turn the Close lever of the filter door to the OPEN direction.
  3. Lift and then pull the filter to detach it.
    • While the Voice Guide plays, any pressure remaining inside the pipe is removed.
    • When replacing the filter, water drops may fall depending on the user environment so please wipe any water off the filter after replacing it.
  4. Insert the filter as shown in the image and then push it into the filter case to connect.
    • The order of the filters are Carbon Composite and Nano Positive Plus 3.0 from the right. Please be mindful about the order.
    • Check if the filter is properly installed in the filter case.
  5. Lock the filter door as shown in the image.
    • The groove at the bottom must be accurately aligned for smooth installation.
  1. Turn the Close lever of the filter door on the right side of the product to the CLOSE direction.
    • Water is supplied to the water purifier.
  2. Once the product is in Standby Mode, use the Automatic Filter Cleaning function to clean the filter.
    • (Regarding the Automatic Filter Cleaning function).
    • ※ If the Voice Guide says "Please check raw water inlet" during filter cleaning, turn the Close lever of the filter door on the right side of the product to the CLOSE direction.

Expected Filter Replacement Cycle / Recommendations / Filter Arrangement

Expected Filter Replacement Cycle

The filter replacement cycle is determined based on usage of 10L per day in a common household, and may be affected by the state of the source water.

Filter NameExpected Replacement Cycle
Carbon Composite Filter4 months
Nano Positive Plus 3.0 Filter8 months

Recommendations

Filter Replacement Cycle

Filter replacement cycle refers to a period during which a filter is expected to demonstrate its inherent performance as a result of a thorough review of the filter. This is based on tap water where the inflow water and daily usage amount is about 10L (drinking water for 4 persons) so, if the amount of usage is greater than this, the replacement cycle may become shortened.

Filter Arrangement

Please check before asking for Support

▼ If you do not comply with this User Manual, the product may not work properly even if there is no malfunction. Please take the following measures accordingly if there is a problem with the product. If there is still a problem, please contact our Customer Service Center.

Troubleshooting guide listing problems, checklists, and recommended actions
ProblemChecklistRecommended Actions
The water has bad taste and/or odor.• Was the product left idle for a long time?• Operate the Filter Cleaning function.
• Do you need to replace the filters?• Contact Customer Service for filter replacement.
It fails to dispense water.• Is the Power Cord connected?• Connect the Power Cord.
• Is the tap water supplied properly?• Open the Tap Water Supply Valve.
• Check if the water supply tube is folded.
• Check if water is cut off.
• Have you pressed the [Outflow] button properly?• Press the [Outflow] button properly.
• Is there water under the product?• Close the Tap Water Supply Valve, unplug the product, and contact our Customer Service Center.
• Do you need to replace the filters?• Contact Customer Service for filter replacement.
• Is the Filter Door lock opened?• Close the Filter Door lock at left side in the product. (Water is supplied to the product)
It fails to dispense cold water.• Have you dispensed a lot of cold water?• If a lot of cold water is dispensed, the product needs some time to recool the water.
• Did you close the Tap Water Supply Valve?• Check the Tap Water Supply Valve.
• Is the ventilation at the back of the product good?• Check if the radiator at the back of the product is blocked. Remove any objects blocking the radiator.
• Move the product to a place with good ventilation. (Please contact our Customer Service Center whenever you move and reinstall the product.)
• If there is excess dust in the air vents, contact our Customer Service Center.
The hot water is lukewarm.• Is it the first cup of hot water?• When you first operate the Instantaneous Hot Water function, the temperature of the first cup may be low.
• Check if the temperature of the hot water is normal from the second cup.

▼ If you do not comply with this User Manual, the product may not work properly even if there is no malfunction. Please take the following measures accordingly if there is a problem with the product. If there is still a problem, please contact our Customer Service Center.

ProblemChecklistRecommended Actions
It does not dispense enough water.• Have you closed the Tap Water Supply Valve?• Open the Tap Water Supply Valve.
• Do you need to replace the filters?• Replace the Filter with a genuine CUCKOO Filter.
• Is the Filter Door lock opened?• Close the Filter Door lock at left side in the product. (Water is supplied to the product)
There is a loud noise coming from the product.• Please check if it's installed on firm, even ground.• Install the product on a flat and solid floor.
• Does it touch any other objects?• Make sure it does not touch any other objects.
• Is the Tray assembled properly?• If the Tray is not properly mounted, an abnormal noise can be made. Check the state of assembly of the Tray.
• Are the back surface and the side surfaces of the product in contact with the wall?• Reinstall the product with a proper distance 8in(20cm) from the wall.
• Are there items such as a flowerpot, books, or clock on the product?• Remove the items on the product.
There are floating matters in the dispensed water.• Do you need to replace the filters?• Replace the Filter. (Do not use a Non-Cuckoo filter.)
There are fine particles in the room temperature water.• Are there bubbles?• If there are still fine particles in the water after five minutes, immediately contact our Customer Service Center.
Water is leaking from the purifier.• Is the assembled (connecting) part defective?• Close the Tap Water Supply Valve and unplug the product. After that, contact our Customer Service Center for service.
• Is your home or the external environment humid?• Dew condensation may occur when a cold part of the water purifier meets moisture, which is the same as if a water droplet forms on a water cup.

Product Specifications

Product Specifications
Product NameCUCKOO Electric Water purifier
Model NameUSA : CP-TN100S (White Silver), CP-TN100DS (Dark Silver)
Australia : CP-TN100S (White Silver)
Rated VoltageUSA : Single Phase AC 120 V / 60 Hz
Australia : Single Phase AC 230 V / 50 Hz
Power ConsumptionUSA : cold water 90W(0.75A), hot water 1350W(11.25A)
Australia : cold water 138W(0.6A), hot water 2400W(10.43A)
FiltrationNano Positive Filtration System
FilterCarbon Composite Filter | Nano Positive Plus 3.0 Filter
Climate ClassUSA : N / Australia : T
CapacityRoomDirect water
ColdDirect water
ProductWeightAround 24.3lb(11kg)
Size (W×D×H)6.5" X 20.2" X 15.7" (166mm X 514mm X 399mm)
Used Tap Water PressureUnder 0.049MPa(0.49bar)No Installation Allowable
0.049MPa~0.196MPa (0.49bar~1.96bar)Allowed to install
0.196MPa(1.96bar) or higherProper Water Pressure
Used Environment Temperature41°F - 104°F (5°C - 40°C)
Used Tap Water Temperature41°F - 95°F (5°C - 35°C)

※ Specifications and other details may be subject to change without prior notice for product improvement.

CUCKOO

Contact Information
RegionContact
USAwww.cuckoorental.com
www.cuckooamerica.com
888.700.0425
Australiawww.cuckooaustralia.com.au

We provide satisfying consultation and services concerning your complaints, suggestions, and recommendations upon receiving your troubled product model name, status, and contact information.

  • After reading this manual, keep it in a place easily accessible to the user for future reference.
  • This manual includes the warranty.
  • Caution : Please read this manual carefully to ensure safety and a longer product lifespan.
Document Reference
10383-0013C0 Rev.1
© CUCKOO · CP-TN100S / CP-TN100DS · English User Manual
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