CUCKOO

User Manual

CP-SN102HW

CP-SN102HW User Manual

Dear customers!

Thank you very much for using the Water Purifier with Boiling Water & Ice Maker. Please retain this manual (including the Warranty) for future reference. This manual will be of great help should you have any questions or if the functions do not work properly.

Features and advantages of Water Purifier with Boiling Water & Ice Maker

Product Benefits

  • Nano Positive Filtering System: Application of CUCKOO Electric Water Purifier's Nano Positive Filtering System produces clean water containing minerals.
  • Sophisticated ice water purifier equipped with multifunctionality: Ice, cold water, hot water and purified water can be used all in a single water purifier, and a slim and chic design enables it to be placed in a narrow space for a more convenient usage.
  • Clean ice: The stainless ice-making system created by Cuckoo's own technology produces clean ice.
  • Electrolytic Cleansing System: An Electrolytic Cleansing System is applied to enable sanitary use of the water purifier, and cleansing water is dispensed as the sink faucet to utilize it to clean food ingredients and kitchenware.
  • Clean electric water purifier: You may drink water, which has passed a filter in an instantaneous cooling, heating or purification method, as cold, hot or room temperature water.
  • Efficient hot water system: By applying the method that allows you to instantly heat up water and create hot water depending on a user's needs, the waste of energy has been minimized.
  • Button Lock/Functional Lock: To prevent potential accidents as a result of product misuse by children or the elderly, Button Lock and Functional Lock (hot water, cleansing water) have been added.
  • Double leakage prevention system: Water leaks that may occur while using the product are detected and shut off to enable a safe use of the water purifier.
  • Fixed-amount and nonstop flow function: Cold water, hot water and purified water can be conveniently discharged for a fixed amount or continuously.
  • Cooking water valve (Optional): Installation of the cooking valve enables convenient usage of purified water even in the kitchen.

Warnings for Safe Use

Introduction

  • Please comply with the "Safety Warnings" to ensure safe and proper use of the product and to avoid accidents or dangerous situations.
  • The 'Warnings for Safe Use' section consists of "Warning" and "Caution" items, which are defined as follows.
Safety Symbol Definitions
Symbol TypeDescription
WarningPotentially dangerous situations that can cause serious injuries or death if not avoided.
CautionPotentially dangerous situation that can cause minor injuries if not avoided.
Triangle Exclamation IconThis symbol indicates a potentially dangerous situation under specific circumstances. Please read the details carefully and follow the instructions to avoid dangerous situations.
ProhibitedThis symbol is used to indicate actions that are 'prohibited'.
InstructionsThis symbol is used to indicate 'instructed' actions.

About Power

About Installation

During Use

※ Cleansing water is not for drinking. Prevent anyone from drinking the cleansing water.

※ Use cleansing water to clean fruits, vegetables and utensils, which are to be cleaned with a sink faucet.

※ After cleansing water is dispensed, the water still remains in the sink faucet valve so, after using the cleansing water, let the water (sink faucet) flow for about 3 seconds.

Cautions for Safe Use

Part Names and Accessories

Part names

Front and Back — Function Operation and Display, Ice Discharge Button, Ice Outlet, Dial, Dispense Button, Faucet (Hot Water, Room Temperature Water, Cold water), Tray, Tap Water Supply, Cleansing Water, Sink Faucet, Drain
  1. 1 Function Operation and Display
  2. 2 Ice Discharge Button
  3. 3 Ice Outlet
  4. 4 Dial
  5. 5 Dispense Button
  6. 6 Faucet (Hot Water, Room Temperature Water, Cold water)

Part Names and Accessories

Part names

<Details about Display Panel>

Details about Display Panel — Energy Eye, Energy Save, LOCK, Self-Cleaning, Cleansing Water, Non-Stop, Room Temperature Water, Cold Water, Setting, Faucet Cleaning, One Cup Select, Half Cup Select, EXTRA HOT / HOT TEMP. / LOCK, Half Cup (Ice Level Indicator), Quick Mode, Ice Making/Quick Mode ON/OFF, Ice Discharge Button
  1. 1 Energy Save Button
  2. 2 Night Detect Sensor
  3. 3 LOCK Button
  4. 4 Self-Cleaning Button
  5. 5 Cleansing Water Button
  6. 6 Non-Stop Button
  7. 7 Room Temperature Water
  8. 8 Cold Water
  9. 9 Setting Button
  10. 10 Faucet Cleaning Button
  11. 11 One cup Select Button
  12. 12 Half Cup Select Button
  13. 13 EXTRA HOT/HOT TEMP./LOCK button
  14. 14 Ice Level Indicator
  15. 15 Ice Making Mode Display
  16. 16 Ice Making/Quick Mode ON/OFF Button
  17. 17 Ice Discharge Button

Accessories

  • User Manual

  • Service Card

  • External Valve (Optional)

  • Cleansing Cup

    If it is lost, contact Customer Service Center to purchase a new one

Filtration System

Filtration System

The 3-stage water filtration system

Featuring a multiple-stage filtration process, the water purifier can provide crisp-tasting, bottled-quality mineral water straight from your tap.

Helps filter out minute particles, invisible to the naked eye.

How to Install the Product

  1. Install the Tap Water Supply Valve and turn it to CLOSE.
    • Please make sure that you use tap water from the water supply. Do not use other water sources, such as groundwater.
  2. Connect the Tap Water Supply Hose to the inlet and the Drain Hose to the drain.
    • (When installing the sink faucet) Connect the sink faucet connection hose, sink faucet dispensing hose and cleansing water hose to the sink faucet connection area.
    • Fix the Drain Hose so that water discharged from the hose does not splash to the surroundings.
    • Do not place the Drain Hose above the installation surface or connect it to the water purifier over a distance of 9.8ft(3m) or greater.
    • When connecting the drain hose to the drain while letting the hose touch the floor of the kitchen, etc., do not lift it 11.8in(30cm) or higher from the floor.
  3. Turn the Tap Water Supply Valve to OPEN
  4. Connect the power.
  5. Use the Auto Filter Cleaning function to clean the filter.

Use the Checklist Before Use

Checklist Before Use

  1. Open the Tap Water Supply Valve.
    • Open the Tap Water Supply Valve, and check if there is water leak on each connection part.
      • Tap Water Supply Valves and water (inlet) and drain of the product
  2. Detach the filter cover on the front side of the product.
  3. Turn the filter lever in the clockwise direction.
  4. Connect the power plug.
    • This product is exclusively for 120V and 60Hz. Make sure to connect it to an exclusive outlet.
  5. Empty the water tray on a regular basis.
  6. Replace and manage the filter on a regular basis.
    • The filter must be cleaned and replaced regularly in order for you to drink clean water at all times.
    • For the filter replacement cycle.

How To Use

To Set Functions

Glossary of Terms

1Standby

It is the standby mode in which it is possible to discharge cold, purified or hot water and also discharge ice. The display lamp on the front is lit depending on the selected features.

2User setting mode

A user may set the features by pressing the [SETTING] button for 3 seconds in the Standby mode.

User setting mode
LevelFunction
Level 1Filter replacement alarm ON / OFF
Level 2Cleaning kit module usage alarm function
Level 3One cup dispensing setting function
Level 4Half cup dispensing setting function
Level 5Voice volume setting function
Level 6Mood lamp ON / OFF
Level 7Melody ON / OFF
Level 8Hourly alarm ON / OFF
Level 9Self Cleaning cycle setting function
Level 10Self Cleaning time setting function
Level 11Current time setting function
Level 12Filter reset function
Level 13Auto filter cleaning function
Level 14Self Cleaning function setting
Level 15Ice increase setting function
Level 16Voice selection function
3Fixed-Quantity dispensing

Fixed-Quantity dispensing details

  • After selecting [HALF CUP] and pressing the [DISPENSE] button, about 120cc of water is dispensed.
    • The dispensing volume can be adjusted by using the dial.
    • Amount of half cup dispensed : 100cc – 110cc – 120cc – 130cc – 140cc (Default : 120cc)
  • After selecting [ONE CUP] and pressing the [DISPENSE] button, about 250cc of water is dispensed.
    • The dispensing volume can be adjusted by using the dial.
    • Amount of one cup dispensed : 230cc – 240cc – 250cc – 260cc – 270cc (Default : 250cc)
  • After selecting [NON STOP] and pressing the [DISPENSE] button, cold water, room water and hot water are dispensed continuously.
    • After pressing [NON STOP] button, the non-stop dispensing volume can be adjusted by using the dial.
    • Hot water: 330cc – 350cc – 400cc – 450cc – 500cc (Default : 550cc)
    • Cold/Room water: 300cc~2000cc (Default : 1500cc)
4Manual Dispensing

Manual Dispensing details

  • The water is dispensed while you are pressing the [DISPENSE] button.
  • Press the [DISPENSE] button for three seconds, and the product will be converted to Manual Dispensing status. And the water will be dispensed while you are pressing the [DISPENSE] button.
5Ice is dispensed while pressing the [ICE DISCHARGE] button.

How To Set Cold Water Function

  1. If the Cold Water Function is turned off, press the [COLD TEMP.] button for 3 seconds to turn the function on.
    • W ile the [COLD TEMP.] button is being pressed, the Voice Guide will say "Selecting Cold Water Function."
    • Once the Cold Water Function is turned on, "ON" is displayed and the Voice Guide will say "Cold Water Function selected."
  2. If you no longer wish to use cold water while the function is turned on, press the [COLD TEMP.] button for 3 seconds to turn the function off.
    • While the [COLD TEMP.] button is being pressed, the Voice Guide will say "Canceling Cold Water Function."
    • Once the Cold Water Function is turned off, "OFF" is displayed and the Voice Guide will say "Cold Water Function canceled."
    • If the [COLD TEMP.] button is pressed while the cold water feature is off, the voice guide says, "Press Cold button for 3 seconds to use the cold water function"

How To Dispense Cold Water

  1. Press the Cold Water Button and select Cold Water.
    • The Voice Guide will say "Cold Water"
  2. How to dispense Fixed Quantity
    • Select the desired quantity from among the buttons of [HALF CUP], [ONE CUP], and [NON STOP].
    • The dispensing volume can be adjusted by using the dial.
    • Press the [DISPENSE] button once. Cold water will be dispensed
    • When the selected quantity of water is dispensed, the water dispensing will end.
    • If all buttons except the [ICE DISCHARGE] button are pressed during the dispense of a fixed amount of water, the dispense is terminated.
  3. How to Dispense Manually
    • press the [DISPENSE] button. Cold water will be dispensed.
    • If you keep pressing the [DISPENSE] button for two seconds or longer, the product will be changed into the Manual Dispensing status.
    • The Voice Guide will say "Water dispensing during pressing"
    • If you stop pressing the [DISPENSE] button during the Manual Dispensing, the water dispensing will end.
  4. While cold water is being dispensed, a blue light is turned on at the outlet.
    • (When the Mood function is turned OFF, the lamp will not be turned ON.)

How To Use Room Temperature Water

  1. Press the [ROOM TEMP.] button and select Room Temperature Water.
    • The Voice Guide will say "Room Temperature Water."
  2. How to dispense Fixed Quantity
    • Select the desired quantity from among the buttons of [HALF CUP], [ONE CUP], and [NON STOP].
    • The dispensing volume can be adjusted by using the dial.
    • Press the [DISPENSE] button once. Room temperature water will be dispensed.
    • When the selected quantity of water is dispensed, the water dispensing will end.
    • If all buttons except the [ICE DISCHARGE] button are pressed during the dispense of a fixed amount of water, the dispense is terminated.
  3. How to Dispense Manually
    • Press the [DISPENSE] button. The room temperature water will be dispensed.
    • If you keep pressing the [DISPENSE] button for two seconds or longer, the product will be changed into the Manual Dispensing status.
    • The Voice Guide will say "Water dispensing during pressing".
    • If you stop pressing the [DISPENSE] button during the Manual Dispensing, the water dispensing will end.
  4. While room temperature water is being dispensed, a green light is turned on at the outlet.
    • (When the Mood function is turned OFF, the Lamp will not be turned ON.)

How to Use High-temperature Water (when using boiled, Extra Hot Water)

How to Use High-temperature Water

  1. Press the [EXTRA HOT/HOT TEMP.] button and select High-temperature Water.
    • The Voice Guide will say "Boiling water".
    • Select the Extra Hot Water and press the [DISPENSE] button to dispense Extra Hot Water.
    • When pressing [DISPENSE] button, extra hot water is dispensed.
    • During dispensing of extra hot water, dispensing will terminate if any button other than [DISPENSE] button is pressed.
    • ※ When dispensing extra hot water, the sound of boiling water may be heard.
  2. When using Extra Hot Water, be careful not to get a burn.
    • ※ Take out the cup after confirming that water dispensing has been complete.
    • ※ Some water may drip from the inside of the cork after dispensing ends but this is not a malfunction so be careful of potential burns.
    • ※ Be careful during control as repeated use for a long period of time may heat up the outlet.
  3. The temperature shown on the product's display panel is the temperature of the section where Extra Hot Water is heated. The temperature may vary depending on the surrounding environment and usage conditions.

How to Use Hot Water Temperature Function (Custom Hot Water)

  1. After pressing the [EXTRA HOT/HOT TEMP.] button, the dispensing temperature can be adjusted by using the dial.
    • ※ 40℃ ↔ 50℃ ↔ 60℃ ↔ 70℃ ↔ 80℃ ↔ 100℃
    • Select the hot water temperature and press the [DISPENSE] button to dispense hot water at the selected temperature.
    • During dispensing of hot water, dispensing will terminate if any button other than [ICE DISCHARGE] button is pressed.
    • Display on display panel during fixed quantity dispensing
    • - 100°C : Display of temperature on the heated section
    • - 40°C ~ 80°C : Display of remaining dispensing flow
  2. How to Dispense Fixed Quantity
    • Select the desired quantity from among the buttons of [HALF CUP], [ONE CUP], and [NON STOP].
    • The dispensing volume can be adjusted by using the dial.
    • Press the [Dispense] button once. After preheating, the hot water will be dispensed.
    • When the selected quantity of water is dispensed, the water dispensing will end.
    • During fixed quantity dispensing, dispensing will terminate if any button other than [ICE DISCHARGE] button is pressed.
  3. How to Dispense Manually
    • Press the [DISPENSE] button. Hot water will be dispensed.
    • If you keep pressing the [DISPENSE] button for two seconds or longer, the product will be changed to the Manual Dispensing status.
    • The Voice Guide will say "Water dispensing during pressing".
    • If you stop pressing the [DISPENSE] button during the Manual Dispensing, the water dispensing will end.
  4. While hot water is being dispensed, a red light is turned on at the outlet.
    • (When the Mood function is turned OFF, the lamp will not be turned ON.)
    • ※ There is a risk of burns due to spattering of water. Thus, please put the cup near the faucet.

To use the ice-making (ice creation) feature

  1. It can be used if the [ICE MAKING/QUICK MODE] display lamp is lit.
    • ※ During the initial activation of the product, it is set in the Standard Ice-making mode.
  2. If the [ICE MAKING/QUICK MODE] display lamp is off, press the [ICE MAKING/QUICK MODE] button for about 3 seconds.
    • The [ICE MAKING/QUICK MODE] display lamp is lit to begin ice making (ice creation).
  3. If the [ICE MAKING/QUICK MODE] display lamp is off, press the [ICE MAKING/QUICK MODE] button for about 3 seconds.
    • The [Ice Making] button indicator turns off and stops ice making.
  4. When the [ICE MAKING/QUICK MODE] display lamp is lit, high-speed ice-making can be used by pressing the [ICE MAKING/QUICK MODE] button for 1 second.

To use ice

  1. To discharge ice
    • Press the [ICE DISCHARGE] button. Ice is discharged.
    • If the finger is removed from the [ICE DISCHARGE] button during a discharge, it is terminated.
    • Once ICE MAKING function is selected, ice can be discharged after about 30 minutes.
  2. Depending on the ice volume, the color of the ice volume display lamp will change.
Ice VolumeLED Color
Ice shortageRED
Ice availableWHITE
Full IceTURQUOISE

How To Videos

How to Use Cleansing Water (when installing a sink faucet valve)

  1. Click the [CLEANSING WATER] button and select cleansing water.
    • Once the [CLEANSING WATER] button is pressed, the [CLEANSING WATER] button display lamp is turned on
    • The Voice Guide will say "Cleansing water mode is selected."
    • Once the sink faucet lever is opened, cleansing water is dispensed.
  2. How to end the dispensing of cleansing water
    • ※ When press the [CLEANSING WATER] button.
    • Once the [CLEANSING WATER] button is pressed, the [CLEANSING WATER] button display lamp is turned off.
    • The Voice Guide will say "Cleansing water mode cancelled."
    • ※ When close the sink faucet lever.
    • Close the sink faucet lever.
    • The Voice Guide will say "Start sink faucet line cleaning."
    • After cleansing is complete, the Voice Guide will say "Sink faucet line cleaning completed".

※ Cleansing water is not for drinking. Prevent anyone from drinking the cleansing water. (CUCKOO cleansing water is being managed within the standard scope of the "Drinking Water Management Act" so do not worry about using it but try to avoid drinking it.)

How to use the Immediate Faucet Cleaning function when a cleansing

  1. Place the Self Cleaning Cup.
    • The voice guide says, "Self Cleaning Cup detected"
  2. Press the [FAUCET CLEANING] button for about 3 seconds in Standby Mode.
    • Once the Immediate Self Cleaning begins, the Voice Guide will say "Start Faucet cleaning"
    • The [SELF CLEANING] button display lamp is turned on and the progress of cleansing is displayed.
  3. To cancel the cleansing operation, press the [FAUCET CLEANING] button during an Self Cleaning operation.
    • The Voice Guide will say "Faucet cleaning Cancelled".
    • The Display Panel will show the cleansing cancellation status.
    • While faucet cleaning is being cancelled, hot water is discharged through the faucet outlet to clean it so do not remove the Self Cleaning Cup.
    • ※ Remove the Self Cleaning Cup upon completion of the operation.

How to Use Power Save Function

This is the function that reduces standby power and the brightness of the display lamps to save energy.

  1. While the [ENERGY SAVE] display lamp is turned off, press the [ENERGY SAVE] button.
    • The [ENERGY SAVE] Display Lamp will be turned ON, and in 2 second, all Display Lamps will be dark.
    • The Voice Guide will say "Energy-Eye Function Selected".
    • In case the night time detection sensor detects darkness for over a specific period of time, the Energy Save function turns off all display lamps other than the [DISPENSE] display lamp.
    • While the Energy Save function is working, if you press the button, the Display Lamps will be bright. (If the button is not pressed for a certain time, the Display Lamps will be dark again.)
  2. While the [ENERGY SAVE] display lamp is turned on, press the [ENERGY SAVE] button to cancel the Energy Save function.
    • The [ENERGY SAVE] Display Lamp will be turned OFF, and in 2 second, all Display Lamps will be bright
    • The Voice Guide will say "Energy-Eye Function Canceled".

About the Clean feature,

Cleanable the water channel cleanly with electrolytic cleansing water.

By CUCKOO's (electrolysis) Cleanness, the paths through which water flows are cleaned cleanly.

The water purifier cleans itself on a regular basis with (electrolysis) Cleansing Water. (Operation cycle: 3-10 days)

Use electrolytic cleansing water to clean ice outlet and faucet.

By CUCKOO's (electrolysis) Cleanness, even the ice outlet through which water is discharged is cleaned cleanly.

(It is possible to separately clean the ice outlet and faucet for clean control.)

How to Check Filter Usage

  1. Replacement alarm through 3-color LED (mood lamp) at the outlet.
    • No LED display → Sky blue → Yellow → Purple
    • (As the usage of filters increases, the color changes consecutively.)
  2. During dispensing, replacement alarm is sounded through a voice.
    • The Voice Guide will say "Filter replacement is required" during dispensing. e.g.) In case of the first dispensing, the Voice Guide will say so only once a day.
    • When the voice is heard, contact the Natural Manager and replace the filter.

How to use the Immediate Faucet Cleaning function when a cleansing cup is detected

  1. Press the [SETTING] button for 3 seconds in Standby Mode.
    • The product will enter the User Setting mode.
  2. After entering the User Setting mode, use the dial to select the Immediate Cleansing function Mode (Step 14).
    • The Voice Guide will say, "Self-cleaning function set-up mode."
  3. Press the [SETTING] button to enter the Immediate Cleansing function when a cleansing cup is detected.
  4. Use the dial to set the Immediate Cleansing function ON/OFF.
    • Repeat ON and OFF every time the dial is rotated.
    • e.g.) ON → OFF → ON → OFF → ···
  5. When a cleansing cup is detected, select the Immediate Cleansing function ON/OFF and press the [SETTING] button.
    • The Voice Guide will say "Set-up completed".

How to clean

How to Clean the Tray

  1. Detach the Tray
    • Hold and pull the tray towards the front side of the product to separate it from the product.
  1. Detach the Tray Grille
    • Then detach the Tray Grille from the tray by taking hold of and uplifting the hole at the Grille.
  2. Clean the Tray
    • Dispose of the stagnant water, and completely wipe it out with a soft cloth.
  3. Assemble the Tray
    • After cleaning the tray, place it back in reserve order.

How to Clean Main Body

  • Wipe out with a soft dry cloth.
    • Before wiping out, set the Button Lock function to prevent an incorrect operation during cleaning.
    • If the product becomes severely polluted, wipe it out with a cloth with a little moisture.
  • (Do not clean the product by using benzene, thinner, or abrasive.).

How to clean the ice storage

  1. Close the source water supply valve.
  2. Press the [ICE DISCHARGE] button to discharge all of the ice inside the ice tank.
  3. Pull the power plug.
  4. Use a driver to unfasten 2 set screws on the back of the top cover of the product, and push the top cover to remove it.
  5. Open the clips for fixing the ice storage cover (4) and then separate the lead wire connection (1 location) to remove the cover.
  6. Separate the ice creation tank, wave plate, ice guide, ice discharge device and ice storage, and wash them with clean water. Wipe the separated parts with a clean cloth, etc. and then reinstall them.
    • If parts are separated by force, there is a risk of damage. Push it in the direction of the arrow to take it out.
  7. Use a brush or a soft cloth to wipe the inside surfaces of the ice storage.
  8. After installing the parts, assemble in the reverse order of disassembly
    • After cleaning the parts, make sure to check if they have been properly installed. (Faulty installation may cause defects.)
  9. Open the source water supply valve.
  10. Connect the power plug on the back of the product.

How to replace the filter

How to replace the filter (Use Cuckoo's genuine filters only.)

Video Tutorial

Video thumbnail: CUCKOO water purifier filter replacement tutorial
  1. Close the source water supply valve.
  2. Separate the water tray and detach the filter cover in the direction of the arrow.
  3. Turn the filter lever in the counterclockwise direction and then detach the filter bracket.
    • If the filter lever is not turned in the counterclockwise direction, the filter bracket cannot be detached.
  4. Lift the filter and pull it downward to separate it, and then replace the filter.
    • The order of filters from the left: NO.2 Carbon Composite filter and NO.1 Sediment 3.0 filter and NO.3 Nano Positive Plus 3.0 filter
  5. Install the filter bracket, and turn the filter lever in the clockwise direction.
    • If the filter bracket is not assembled, the source water cannot be supplied.
  6. Assemble the filter cover in the direction of the arrow, and assemble the water tray.
  7. Open the source water supply valve.

Expected Filter Replacement Cycle / Recommendations / Filter Arrangement

Expected Filter Replacement Cycle

  • The filter replacement cycle is determined based on usage of 10L per day in a common household, and may be affected by the state of the source water.
Filter Expected Replacement Cycles
Filter NameExpected Replacement Cycle
Sediment 3.0 Filter4 months
Carbon Composite Filter4 months
Nano Positive Plus 3.0 Filter8 months

Recommendations

Filter Replacement Cycle

Filter replacement cycle refers to a period during which a filter is expected to demonstrate its inherent performance as a result of a thorough review of the filter.

This is based on tap water where the inflow water and daily usage amount is about 10L so, if the amount of usage is greater than this, the replacement cycle may become shortened.

Filter Arrangement

Please check before asking for Support

▼ If you do not comply with this User Manual, the product may not work properly even if there is no malfunction. Please take the following measures accordingly if there is a problem with the product. If there is still a problem, please contact our Customer Service Center.

Troubleshooting checklist with problems, checklists, and recommended actions
ProblemChecklistRecommended Actions
The water has bad taste and/or odor.• Was the product left idle for a long time?• Use the [ICE DISCHARGE] button to empty the ice storage of any ice, and immediately perform the Self Cleaning.
• Do you need to replace the filters?• Contact Customer Service for filter replacement.
It fails to dispense water.• Is the power cord connected?• Connect the power cord.
• Is the source being supplied properly?• Open the source water supply valve.
• Make sure to check if the water supply hose is not bent.
• Check if the water is not shut off.
• Was the [DISPENSE] button pressed correct?• Press the [DISPENSE] button correctly.
• Isn't there any stagnant water below the product?• Close the source water valve, pull the power plug and contact the consumer center
• Isn't it time to replace the filter?• Request the consumer center for a filter replacement.
It fails to dispense cold water.• Is the ice-making feature turned on?• Turn on the ice-making feature.
• Did you press the [ICE DISCHARGE] button properly?• Press the [ICE DISCHARGE] button properly.
• Has a great amount of cold water been drawn?• When a great amount of cold water is drawn, re-cooling time is needed.
• When a great amount of cold water is drawn, ice-making is delayed.
• Hasn't the source water supply valve been closed?• Check the source water supply valve.
• Is ventilation OK in the back of the product?• Check if the radiator panel on the back of the product is blocked and remove any obstacles.
• Move it to a well-ventilated place to install it. (When moving the product for re-installation, contact the consumer center.)
Buttons are not pressed.• Aren't buttons in a locked state?• Deactivate the Button Lock. (Use a thumb to increase the area in contact with the button)

If you do not comply with this User Manual, the product may not work properly even if there is no malfunction. Please take the following measures accordingly if there is a problem with the product. If there is still a problem, please contact our Customer Service Center.

Troubleshooting guide: Problems, Checklists, and Recommended Actions
ProblemChecklistRecommended Actions
The hot water is lukewarm• Is it the first cup of hot water?• When you first operate the instantaneous Hot Water function, the temperature of the first cup may be low.
• Check if the temperature of the hot water is normal from the second cup.
It does not dispense enough water.• Have you closed the Tap Water Supply Valve?• Open the Tap Water Supply Valve.
• Do you need to replace the filters?• Replace the Filter with a genuine CUCKOO Filter.
There is a loud noise coming from the product.• Please check if it's installed on firm, even ground.• Install the product on a flat and solid floor.
• Does it touch any other objects?• Make sure it does not touch any other objects.
• Is the Tray assembled properly?• If the Tray is not properly mounted, an abnormal noise can be made. Check the state of assembly of the Tray.
• Isn't the ice-making feature in operation?• During an ice-making operation, a rattling sound, water-flowing sound, etc. may be generated. The times at which the sounds are generated may vary depending on the frequency of use of the product.
There are floating matters in the dispensed water.• Do you need to replace the filters?• Replace the Filter. (Do not use a Non-Cuckoo filter.)
• Use the [ICE DISCHARGE] button to empty the ice storage of any ice, and immediately perform the Self Cleaning
Water is leaking from the purifier.• Is the assembled (connecting) part defective?• Close the Tap Water Supply Valve and unplug the product. After that, contact our Customer Service Center for service.
• Is your home or the external environment humid?• Dew condensation may occur when a cold part of the water purifier meets moisture, which is the same as if a water droplet forms on a water cup.

Product Specifications

Product Specifications for ICE WATER FILTRATION DEVICE
Product NameICE WATER FILTRATION DEVICE
Model NameCP-SN102HW
Rated VoltageSingle-phase AC 120V/60HZ
Power ConsumptionCold : 180W (2.0A) / Hot : 1350W (11.25A) / TOTAL : 1530W (13.25A)
FiltrationNano Positive Filtration System
FilterTypeSediment 3.0 FilterCarbon Composite FilterNano Positive Plus 3.0 Filter
CapacityRoomDirect water
ColdDirect water
IceAbout 1.54lb (0.7kg)
Refrigerant typeR-134a
Climate ClassN (Temperate Climate)
ProductWeight48.3lb (21.9kg)
Size (WxDxH)10.24"(W)×20.75"(D)×19.92"(H) / 260mm(W)×527mm(D)×506mm(H)
Pressure of source water usedLess than 0.049MPa (0.49bar)No installation Allowable
0.049MPa – 0.196MPa (0.49bar – 1.96bar)Allowed to install (Unable to install cooking water valve)
Greater than 0.196MPa (1.96bar)Proper water pressure (Smooth use of cooking water valve)
Used Environment Temperature5–40°C (41°F – 104°F)
Used Tap water Temperature5–35°C (41°F – 95°F)

Notes

  • Specifications and other details may be subject to change without prior notice for product improvement.
  • The marked ice capacity corresponds to the amount of ice filled evenly up to the detection sensor inside the ice tank, and the actual ice capacity may vary depending on the environment of use and the way ice is filled inside the tank.
  • Manufacturer: Cuckoo Homesys Co., Ltd.

CUCKOO

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https://cuckooamerica.com

888.700.0425

We provide satisfying consultation and services concerning your complaints, suggestions, and recommendations upon receiving your troubled product model name, status, and contact information.

  • After reading this manual, keep it in a place easily accessible to the user for future reference.
  • This manual includes the warranty.
  • Caution : Please read this manual carefully to ensure safety and a longer product lifespan.
Document Number
10383-0014F0 Rev.0
© CUCKOO · CP-SN102HW · English User Manual
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